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It was in July when Suumit Shah, CEO and founder of Bengaluru, India-based Dukaan, boasted on Twitter that he had replaced 90% of his support staff, or 27 people, with the company's in-house customer service chatbot Lina. Trained on the firm's help center content, the ChatGPT-powered bot can answer nearly...
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It was in July when Suumit Shah, CEO and founder of Bengaluru, India-based Dukaan, boasted on Twitter that he had replaced 90% of his support staff, or 27 people, with the company's in-house customer service chatbot Lina. Trained on the firm's help center content, the ChatGPT-powered bot can answer nearly...
Read Entire Article
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